Last updated: August 24, 2026
This Privacy Policy describes how SouthernWaterService.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from southernwaterservice.com (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies are data files placed on your device, often including an anonymous unique identifier.
- Log files track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers — processed by our payment processor, not stored on our servers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
2. How We Use Your Personal Information
We use Order Information to:
- Fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations)
- Communicate with you about your order
- Screen orders for potential risk or fraud
We use Device Information to:
- Help screen for potential risk and fraud (in particular, your IP address)
- Improve and optimize the Site (for example, by generating analytics about how visitors browse and interact with the Site)
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use it as described above. For example:
- WooCommerce — our e-commerce platform, which stores order and account data.
- Payment processors (Stripe, PayPal, and Amazon Pay) — to securely process transactions. These processors have their own privacy policies regarding the information we are required to provide them for your purchase.
- Manufacturers and shipping carriers — to fulfill and deliver orders.
- Google Analytics — to help us understand how customers use the Site. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
- Cloudflare — provides content delivery and security services (e.g., protection against malicious traffic) for the Site, and may process Device Information as part of that service.
- UptimeRobot — monitors Site availability and performance; it may log basic connection data (such as IP address) as part of that monitoring.
We do not use your Personal Information for email marketing. Any correspondence we send is limited to direct communication related to your order or inquiry.
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or otherwise protect our rights.
4. Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Cookies
Below is a list of cookies commonly used on WordPress/WooCommerce sites that we use:
| Cookie | Purpose | Duration |
|---|---|---|
woocommerce_cart_hash |
Helps WooCommerce determine when cart contents change | Session |
woocommerce_items_in_cart |
Helps WooCommerce determine when cart contents change | Session |
wp_woocommerce_session_ |
Contains a unique code for each customer so their cart is retrievable | 2 days |
wordpress_logged_in_ |
Indicates when you’re logged in and who you are | Session |
_ga, _gid |
Google Analytics — used to distinguish users | Up to 2 years |
You can manage or disable cookies through your browser settings; note that disabling cookies may affect the functionality of the Site (e.g., the shopping cart).
7. Service Area
We currently ship to and do business exclusively within the continental United States. We do not accept orders with billing or shipping addresses outside the continental U.S., including Alaska, Hawaii, U.S. territories, and international addresses.
8. Your Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
9. Minors
The Site is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this page reflects the most recent revision.
11. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to report a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Southern Water Service, LLC
4983 North Lee Hwy, Cleveland, TN 37312